Orders processed here will take 7-14 days to arrive. Delivery details will be provided in your shipping confirmation email.

When your product is shipped out, you will receive a shipment confirmation email containing the tracking number. Use this tracking number on our tracking page to know how close you are to receiving your order.

In the event that you receive defective, incorrect or incomplete merchandise, please contact us right away so we can make it right. For faster assistance with a return or exchange claim, please email us at info@vekraft.com with your order number, contact information and photos documenting possible damages (if applicable). Please retain all items and packaging materials until your claim is resolved. If your replacement item is backordered or out of stock, we’ll notify you as soon as we have the estimated arrival date, or we may work with you to suggest a suitable replacement.

When you place an order, we contact the issuing bank to confirm the validity of the payment method. Your bank reserves the funds until the transaction processes or the authorization expires, but this isn’t an actual charge. Some banks call authorizations “pending” or “processing” charges. For more information on specific policies regarding authorizations, contact the issuing bank.

You can contact us through our contact page! We will be happy to assist you.